FAQ
Thank you for your interest in UNIFIFI. We will update the FAQs periodically. Please feel free to ask us any questions you may have!
Our Content
Eligibiity
Commission & Rebates
Customer Service Time
General Service Terms
About UNIFIFI
UNIFIFI is a global flight ticket seller & aggregator providing end-to-end services to travel merchants. Our core product, Unififi Cloud, empowers flight ticket agencies, travel and tourism businesses, OTA, and individual agents with three service modes: APIConnect, Agent Portal, and Group Fares. This enables efficient searching, comparison, booking, ticketing, refunding, changing, and order management services for global air tickets and ancillaries all in one place
Our Content
Q: What airlines and routes do you offer?
A: With the IATA & ARC accreditations in Europe, America, Asia, and Australia, Unififi Cloud provides tech-driven flight supply solutions for air travel merchants, which enable real-time search, booking, payment, and after-sales management of over 340 airlines, covering more than 90% of the world's international routes with hundreds of millions of valid routes.
The airfares we supply not only include full-service(FSC) airlines, such as American Airlines, Air China, Delta Air Lines, Lufthansa, Air France, Emirates, ANA, British Airways, etc. but also include a large option of budget airlines (LCC) such as Jetstar Airways, Eurowings, Scoot, Norwegian Shuttle Airways, Royal Brunei Airlines, some are not available through GDSs.
Accessing Unififi Cloud means that your ticket resources can cover all corners of the world to meet your customer demands.
For a detailed list of content and carriers, please check out here Our Content
Q: Why do your airfares have advantages?
A: As a new-generation flight wholesaler & consolidator operating in Europe, Asia, America, and Australia for many years, UNIFIFI has IATA/ARC/BSP agency accreditations and has a good cooperative partnership with many airlines and GDS partners.
In addition to private airfares and NDC/API fares, we share profitability with our merchant partners via our promoted airfares.
Leveraging Unififi Cloud solutions, merchants can easily reduce technical and fulfillment costs, save GDS and technical maintenance fees, and, most importantly, gain hyper-efficiency advantages from multiple air content sources, ticketing automation, self-serving order management, and after-sales customer support services.
Q: How is the price structured?
A: The ticket prices on the Unififi Cloud platform are transparent in net price (base price + tax price), which are dynamically aggregated based on availability and ranked by price level with detailed conditions. After the ticket is issued, according to the actual after-sales needs, UNIFIFI charges corresponding service fees for after-sales reissues, refunds, changes, and special service needs such as infant tickets, extra luggage, etc.
Unless agreed separately, all payments are exclusive of VAT and transaction-related surcharges caused by the payment method/currency exchanges. See more details here 👉 How it Works.
Welcome to apply your access here, or directly reach out to us with your questions hello@unififi.com
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Eligibility
Q: Can we use your solution if we don't have IATA Agent accreditation?
A: Yes, you can. If you are a travel agency or provide travel-related services, you are familiar with the many problems that can arise without IATA certification, such as the inability to issue tickets and provide post-sale refunds and changes. At the same time, it is at a disadvantage in negotiating the best price with airlines.
IATA International Air Transport Association carries out strict qualification certification for travel companies or ticket agents. Obtaining IATA compliance certification is often time-consuming and costly. At the same time, the agency qualification requirements and entry levels are different in different regions/countries, which adds to the complexity of travel agencies with cross-border service needs. Many of our large customers, such as air ticket wholesalers or large OTAs, although they have their agency qualifications, they often cooperate with us to supplement their ticket sources with extensive international coverage.
When you use Unififi Cloud APIConnet or AgentShop login, we serve you as the host agency with our digital supply and B2B customer services. Our professional product solutions will help you to achieve more with less effort.
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Q: What are the conditions or materials that I need to submit when registering a Unififi Cloud account?
A: Based on your business needs, we have three solutions: Unififi Cloud APIConnect, Unififi Cloud Agentshop, and Unififi Groupfares. Customers who connect with API usually have their own technical and operational capabilities. The Agentshop platform login method is friendly for companies who prefer to shop manually online.
For any b2b applicant who would like to purchase through us, we require submission of a valid business license and/or legal person's identification e.g. ID card or passport number, and contact information. For independent agents, we also offer a simplified certification process. Once you submit the request, our sales representative will contact you for the detailed materials needed.
Commissions & Rebates
Q: Will there be rebates or commissions for me when I purchase and selling flight tickets via Unififi Cloud？
A: The ticket prices and service fees displayed on the Unififi Cloud platform adopt a fully transparent net pricing model.
Our solution allows travel merchants to directly shop real-time flight ticket resources from various channels (multiple GDSs, airline NDC, and API direct connections, as well as third-party providers), including low-cost carrier content that cannot be obtained entirely through traditional GDS.
Our goal is to enable merchants purchasing through APIs or platform logins to independently determine their selling profits. You can choose to add your service fees to the corresponding ticket prices and collect them from the end customers. We offer a zero-barrier policy for newly onboarded merchants to help grow your business: 1) Free technical platform access or account fees; 2) Free maintenance annual/monthly fees; 3) Free ticketing service fees.
By purchasing and linking through the Unififi Cloud platform, you can effectively save on airline GDS surcharges (DCC) and the cumbersome and expensive NDC and GDS system access and maintenance fees. If you settle using prepayment, we also periodically launch UNIFIFI merchant rebate reward activities to encourage long-term stable purchasing merchants.
For more details, you can consult our business team after requesting your account.
Q: Can you provide us with your PCC?
A: Our business model is not through PCC. Only by accessing UNIFIFI Cloud can you get high-quality services, including robust high-quality flight ticket content and our end-to-end shopping support.
Q: For purchasing through Unififi Cloud, you do not need to sign other contracts separately?
A: For purchasing through Unififi Cloud, you do not need to sign other contracts separately.
Reservation and Ticketing
Q: Why is it that I can find many other ticket resources on other public channels for the same route, but when I search on your platform, I can only see a portion of them?
A: The airfare distribution is complex. Airlines strategize and distribute content dynamically in different channels according to many factors.
That's why, as a super consolidator, Unififi Cloud aggregates and filters possible content dynamically across multiple GDS systems and direct connectivity with airlines (NDC & API). We have covered about 300 airlines for 90% of the global coverage at the moment and continuously expanding and deepening the supply.
If you cannot locate the route option on our platform, please check with our online customer support. They would be happy to double-check and assist you in finding alternative options.
Group Fares & On-demand
Q: My customers need group fares and, if possible, allotment or charter. Will you provide services too?
A: Of course. Unififi Groupfares & On-demand team can help you. We will provide you with the best combination and price plan according to the actual route needs. Learn more about our offerings here at 👉 Unififi Groupfares & On-demand.
Q: How long does it usually take to apply for group tickets on the UNIFIFI platform?
A: Generally, the response time is around 1-4 business days.
Typically, the response time varies slightly depending on the airline. European or major carriers usually respond to group ticket requests relatively quickly, while Middle Eastern or smaller carriers may take longer. Before submitting a request on the platform, you can also consult UNIFIFI's sales or customer service team. We will provide you with a time estimate based on the most recent situation.
For specific group inquiries, feel free to contact our customer service directly. We will provide detailed planning according to your actual needs and ensure the success of your trip.
Customer Service Time
For existing merchant clients:
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Platform online support：7x24x365. Please log in with your username and password. Click on the online chat icon to communicate with our online agent.
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Emergency Call Center: 7x24x365. CN：400-6666-831, DE:+4921173710001, US:+1-9096772777 (International long-distance charges apply when making international calls)
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Client service email：support@unififi.com
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Monday to Friday 9:00-18:00 HK/BJ Time (GMT+8)。
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Please be aware that our non-service operational department will be off during the public holidays.
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In case of any adjustment of the working hours, we will provide notification separately on the platform.
Generic Service Terms
For more detailed terms and conditions, please refer to Unififi Service Terms
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